Return & Refund Policy
At VELYNA, we want you to feel confident and satisfied with every piece of jewelry you purchase. If your order does not meet your expectations, we are here to help.
30-Day Return Guarantee
VELYNA offers a 30-day return guarantee from the date you receive your order.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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The item must include the original packaging and accessories
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The return request must be submitted within 30 days of delivery
Items that have been worn, damaged, altered, or show signs of use may not be accepted.
How to Request a Return
To request a return, please contact our customer support team:
Email: support@velynajewelry.com
Please provide:
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Your order number
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The reason for the return
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Photos of the item (if the item is damaged or defective)
Our team will review your request and provide the return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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You received an incorrect item
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There is a confirmed quality issue
We recommend using a trackable shipping method when returning your order. VELYNA is not responsible for packages lost during return shipping.
Refunds
Once your return is received and inspected, we will send you a confirmation email.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to complete the refund process.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include photos of the product and packaging so our team can assist you with a replacement or refund.
EU Customer Rights
For customers located in the European Union, you have the right to withdraw from your purchase within 14 days after receiving your order without providing a reason.
If you wish to exercise this right, please contact us at:
Returned items must be:
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Unworn and unused
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In their original condition
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Returned with original packaging
This right does not affect your statutory consumer rights regarding faulty, damaged, or incorrectly described products.
Non-Returnable Items
The following items cannot be returned:
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Items that have been worn or damaged
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Items without original packaging
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Gift cards
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Final sale items
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Once your order has been processed or shipped, cancellation may no longer be possible. In this case, you may request a return according to our return policy.
Contact Us
If you have any questions regarding returns or refunds, please contact:
VELYNA Customer Support
Email: support@velynajewelry.com
Thank you for choosing VELYNA.
VELYNA — Timeless Elegance, Everyday Luxury.